Managed IT Services
Server management, workplace management, network management and cloud management under one contract, with 24/7 monitoring, security that runs as standard and a fixed point of contact in the Benelux.
Management that carries on when no one is watching
Most IT problems in mid-market organisations are not caused by poor technology, but by a lack of continuity. A small internal team keeps everything running, puts out fires and never gets round to maintenance, documentation or a roadmap. Managed IT solves that by making management a process instead of a person.
- One fixed point of contactYou call or email someone who knows your environment, instead of explaining your situation all over again to a stranger every time.
- Agreements put in writingWhat we take on, when we do it and who gets called during an incident: it is on paper before we start.
- Predictable monthly costsYou pay a fixed amount per month instead of separate hours afterwards, so you know in advance where you stand.
- Weekly reportingYou can see exactly what happened, what was resolved and which points are still open. Every month we go through that with the person responsible for your IT.
- Your team stays in controlYou set the direction and the priorities yourself; we supply the execution and the people.
- With or without your own IT departmentIf you have no internal IT, we are your IT department. If you do have an IT manager, we take over the repetitive work so there is room for projects.
From handover to routine in four steps
A realistic transition takes four to six weeks. Not because the technology takes that long, but because we first want to understand your business rhythm, your exceptions and your escalation paths.
Inventory
We map out equipment, licences, access paths and existing contracts. In this phase we change nothing yet. We listen and document.
Implementation
Monitoring and workplace management are rolled out, the patching policy is put in writing and we agree how and when things are escalated during an incident.
Ongoing management
Daily monitoring, weekly reporting and a monthly review with the person responsible for your IT, covering open points and usage.
Roadmap
Every quarter we update the multi-year plan based on what we see in practice. A living document, not an annual plan that disappears into a drawer.
Six components, one contract
You choose the components you need. They sit in the same agreement, with the same SLA and the same point of contact. No separate suppliers pointing at each other when something goes wrong.
Infrastructure management
Servers, network, storage and cloud environments are monitored day and night, so an incident is picked up before your organisation notices it. We work with the technology you already use: Microsoft 365, Azure, AWS and VMware.
Security and patch management
Monitoring of your workplaces and servers for suspicious behaviour, with patches and changes that go ahead at agreed moments instead of whenever it happens to suit. Vulnerabilities that cannot be patched straight away are tracked until they are covered.
Service desk and workplace
First-line and second-line support in Dutch and English. We manage towards tickets that are resolved first time, not towards the number of tickets passed on. Renting workplaces instead of buying them is also possible, including maintenance and replacement.
Software and applications
Rollout, updates and optimisation of your business applications, including chasing your software suppliers on your behalf when something falters.
Backup and recovery
We check daily whether your backups can genuinely be restored and we rehearse the recovery. That way you know in advance how long you will be without your systems, instead of finding out afterwards.
Advice and roadmap
Alongside the monthly review we look ahead every quarter: capacity, migration choices, licences and the progress on your compliance obligations. That way you know which decisions are coming before a contract or a device runs out.
Remote monitoring, hands in the server cabinet
We do most management work remotely, but part of your environment simply sits in a rack at the office, in the shop or in the distribution centre. A monitoring alert sees that a switch has dropped out; someone still has to go there. That is why our engineers come by for the work that cannot be done from behind a screen.
- Rack and cabling mapped outEvery switch, port and patch cable gets a label and goes into your documentation, so an incident does not begin with working out which cable runs where.
- Hardware you knowWe keep track of which equipment is going out of support or is approaching its capacity limit, and we plan replacement in consultation instead of after a failure.
- Work outside your peak hoursWe schedule work on cabling or network equipment at an agreed moment. You know in advance what will happen and who is coming.
- What we see on site comes backFindings from the server room land in your reporting and in the roadmap, so that isolated observations do not remain isolated observations.
- Kiwa NEN 4400-1 certifiedStaff and administration demonstrably in order, including when we deploy people at your location.
A good fit with managed IT
Managed IT is often combined with one of these services, depending on where the greatest pressure sits in your organisation.
Curious what we would take over?
In a thirty-minute conversation we go through your current IT landscape and tell you honestly whether managed IT suits your situation.