Terms and conditions
The ground rules under which ITproposal issues quotations, enters into agreements and delivers services. Described in outline, so you know what you may expect from us and what we ask of you.
What these terms cover
ITproposal delivers IT services from three offices: Amsterdam, Antwerp and Karaman. This text describes, in outline, the terms that apply to that service delivery.
Last updated: 3 August 2026
Article 1. Definitions
In these terms, the following concepts always carry the same meaning.
- ITproposal: the company that applies these terms and delivers the services, with its head office in Amsterdam.
- Client: the party that enters into an agreement with ITproposal or is negotiating one. In this text we address that party as “you”.
- Agreement: the written arrangement between you and ITproposal on the services to be delivered, including annexes such as a service level agreement (SLA) or a data processing agreement.
- Services: all work that ITproposal carries out for you, including service desk, managed IT, managed network, cloud, cybersecurity, consultancy and staffing.
- Employee: any person ITproposal deploys to carry out the services, whether employed or contracted.
Article 2. Scope
These terms apply to every quotation, order confirmation and agreement between you and ITproposal, and to all work arising from them. They also apply to follow-up assignments and to work we carry out at your request before a signed agreement is in place.
Where we depart from these terms, we do so in writing. A deviation applies only to the agreement for which it was arranged, not automatically to subsequent assignments.
If you apply your own purchasing or contracting conditions, those apply only where ITproposal has expressly accepted them in writing.
If a provision in these terms is void or unenforceable, the remaining provisions continue to apply. For the provision concerned we will jointly find a replacement that stays as close as possible to the original intention.
Article 3. Quotations and agreements
Our quotations are without obligation, unless the quotation itself states a validity period. That period is recorded per quotation.
An agreement is concluded when you accept the quotation or order confirmation in writing or electronically, or when ITproposal starts the work with your consent.
Descriptions, planning and indications in a quotation are intended as direction, not as a guarantee, unless the agreement expressly records them as an obligation of result.
If you want to change the scope or content of the assignment during its term, we discuss in advance what that means for planning, capacity and cost. We only carry out additional work once you have agreed to it.
How we do the work and what we need from you
Good service delivery is a joint effort. These articles describe the effort we put in, the people we deploy and the cooperation we ask of you in return.
Article 4. Delivery of the services
ITproposal carries out the services to the best of its insight and ability, and in line with the standards of sound workmanship. Unless the agreement expressly states otherwise, this is an obligation of effort and not an obligation of result.
We determine ourselves how and by whom the work is carried out, within what we have recorded in the agreement. Our delivery is spread across three offices, so that work outside office hours and 24/7 coverage are possible where you purchase them.
ITproposal may have parts of the assignment carried out by third parties, for example suppliers or specialists. In that case we remain your point of contact for the agreed service delivery.
Where response times, availability levels, maintenance windows or reporting moments have been agreed, we record them in the agreement or in an accompanying SLA. What is not stated there has not been agreed.
ITproposal works to the requirements of ISO 9001, ISO/IEC 27001 and ISO 14001 and is Kiwa NEN 4400-1 certified. No broader liability or guarantee can be derived from those certifications than what is set out in these terms and in the agreement.
What we ask of you
You make sure we have timely access to the information, access rights, systems, accounts and facilities needed to carry out the work. You are responsible for the accuracy and completeness of what you supply.
If that prevents us from delivering, or from delivering on time, ITproposal is not bound by agreed planning and the resulting costs may be charged. We report this as soon as we notice it, so you can take corrective action.
Article 5. Deployment of staff
For staffing and other forms of staff deployment, ITproposal makes an employee available to carry out work under your direction. The employee remains employed by or under contract with ITproposal and does not enter your employment.
During the assignment you are responsible for a safe working environment and for compliance with health and safety rules at the location where the employee works, as if that person were your own staff.
The employee observes your house rules, security policy and access procedures, insofar as these have been made known in advance and do not conflict with the law or with arrangements between ITproposal and the employee.
Hours are recorded and submitted to you periodically for approval. The method and frequency of approval are recorded per agreement.
ITproposal may replace an employee with someone of comparable knowledge and experience, for example in the event of illness, departure or rescheduling. We discuss this with you in advance and arrange a handover.
You will not take an employee deployed by ITproposal directly into your employment and will not have that person work for you outside ITproposal, for as long as the agreement runs and for a period thereafter. The length of that period and the consequences of a transfer are recorded per agreement.
Pricing, invoicing and the term of the arrangement
Amounts, payment terms and notice periods differ per client. That is why they are not on this page, but always in your own agreement.
Article 6. Pricing and payment
All prices are exclusive of VAT and exclusive of third-party costs, unless expressly stated otherwise. Rates, volume tiers and any surcharges are recorded per agreement.
Depending on the service, we invoice on the basis of a fixed amount per period, on the basis of hours spent or on the basis of volumes purchased. Which basis applies, and at what invoicing frequency, is stated in the agreement.
The payment term and the method of payment are agreed per agreement. If you do not pay within the agreed term, ITproposal first sends a reminder. If payment still fails to follow, we may charge the statutory interest and collection costs permitted by law and suspend service delivery after informing you.
Any objection to an invoice is to be raised in writing within the period stated in the agreement, with an explanation of the point at issue. An objection to one item does not suspend payment of the remaining items.
ITproposal may adjust rates periodically, for example on the basis of wage and cost developments. The moment, the basis and the notice period for such an adjustment are recorded per agreement.
Article 7. Term and termination
The term of the agreement, the method of renewal and the notice period are agreed per agreement. There is no standard period: what your contract states is decisive.
Notice is given in writing or electronically, with effect from the end of the agreed period and observing the agreed notice period.
Either party may terminate the agreement early if the other party seriously fails to meet its obligations and does not remedy that after a written notice of default with a reasonable period for remedy. Early termination is also possible in the event of bankruptcy or suspension of payments of the other party, insofar as the law permits.
At the end of the agreement we hand over the data and documentation that belong to you, in a common format. Whether transition support is provided, to what extent and on what conditions, is recorded per agreement.
Provisions that by their nature are intended to continue to apply, such as confidentiality, liability and governing law, remain in force after the end of the agreement.
Liability, ownership and confidentiality
These articles set out who is responsible for what, who owns the work delivered and how we handle each other’s information.
Article 8. Liability
ITproposal is liable only for damage that is the direct consequence of an attributable failure in the performance of the agreement.
Liability for indirect damage is excluded. This includes, in any event, consequential loss, lost profit, lost turnover, missed savings, reputational damage, damage caused by business interruption and damage caused by loss or corruption of data, insofar as the law permits that exclusion.
The liability of ITproposal is limited. The extent of that limitation, the basis on which it is calculated and any cover under our insurance are recorded per agreement. This page deliberately states no amounts.
The limitations in this article do not apply in the event of intent or wilful recklessness on the part of ITproposal or of persons under our direction.
A claim for compensation is to be reported in writing as soon as possible after you have discovered the damage or could reasonably have discovered it. The period within which that must happen is recorded per agreement.
Article 9. Force majeure
Force majeure applies where a party cannot meet its obligations due to a circumstance that is not its fault and that is not at its risk under the law, a legal act or generally accepted practice.
This may include: disruptions or outages at network, hosting and cloud suppliers, power failures, cyber attacks on third parties, government measures, natural events and general transport or supply problems.
For as long as the force majeure lasts, obligations are suspended and there is no right to compensation over that period. If the situation lasts so long that performance can no longer reasonably be expected, either party may terminate the agreement in writing for the part not yet carried out. Services delivered up to that moment are invoiced as normal.
Article 10. Intellectual property
All intellectual property rights in what ITproposal develops or makes available, including reports, advice, designs, scripts, documentation, working methods and templates, remain with ITproposal or with the relevant rights holder.
You receive a right of use in the work delivered for the purpose for which it was made, for the term of the agreement and for as long as you meet your payment obligations. The precise extent of that right of use is recorded per agreement.
Without written consent you will not reproduce, publish or provide the work delivered to third parties outside your own organisation, and you will not adapt it for a purpose other than the one agreed.
For third-party software, licences and services, the conditions of that supplier apply in addition. ITproposal points these out to you and acquires no broader rights on your behalf than that supplier grants.
Data originating from you remains yours. ITproposal uses it solely to perform the agreement.
Article 11. Confidentiality and personal data
Both parties keep confidential information they receive from each other secret and share it only with employees and engaged third parties who need to know it in order to perform the agreement. The same duty of confidentiality rests on them.
Confidential information includes, in any event, company data, technical documentation, system and network information, security data, pricing arrangements and anything marked as confidential or clearly confidential by its nature.
The duty of confidentiality does not apply to information that is already public without breach of this arrangement, that a party has developed independently, or that must be provided under the law or a court order. In the latter case we inform each other in advance, insofar as that is permitted.
Where ITproposal processes personal data for which you are the controller, we record the arrangements in a data processing agreement. In the event of conflict, that agreement takes precedence over this article.
The duty of confidentiality continues to apply after the end of the agreement. Its duration is recorded per agreement.
Governing law and contact
Finally: which law applies, where a dispute is heard and who to approach with questions about these terms.
Article 12. Governing law and disputes
Dutch law applies to these terms and to all agreements between you and ITproposal. That also applies where the work is carried out wholly or partly abroad or where you are established abroad.
If something goes wrong, we first try to resolve it in consultation. If we cannot reach a solution together, the dispute is submitted to the competent court in Amsterdam, unless mandatory law designates another court.
In the event of a difference between the Dutch text and a translation of these terms, the Dutch text prevails.
Article 13. Changes to these terms
ITproposal may amend these terms, for example in the event of changed legislation or changed service delivery. The version that applies at the moment the agreement is concluded continues to apply to that agreement, unless we jointly agree otherwise in writing.
Where a change affects ongoing service delivery, we inform you in advance. The method and period of that notification are recorded per agreement.
Article 14. ITproposal company details
Questions about these terms or about a current agreement? Get in touch with our head office in Amsterdam.
| Registered name | ITProposal |
|---|---|
| Founded | 2019 |
| VAT number | NL864747664B01 |
| Head office | Zekeringstraat 48, 1014 BT Amsterdam |
| Belgium office | Kernenergiestraat 19 bus H02, 2610 Antwerp |
| Turkey office | Gazidükkan Mahallesi 107. Sk. Nur Apt. No: 4, İç Kapı No: 6, Nur Apt. No: 4, İç Kapı No: 6, 70200 Karaman |
| Telephone | +31 85 060 9347 |
| info@itproposal.com | |
| Certifications | ISO 9001, ISO/IEC 27001, ISO 14001, Kiwa NEN 4400-1 |
Prefer to go through the arrangements first
Want to know how these terms work out for your situation, or which arrangements we record in an SLA? Call +31 85 060 9347 or email info@itproposal.com, and we will go through it together.
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