ServiceNow service management and workflows
We are a ServiceNow reseller: IT Service Management, IT Operations Management, Asset Management, App Engine. The edition that fits rather than the dearest, configured and attached to your directory, and with a price and lead time before you decide.
What ServiceNow makes
ServiceNow is the standard for service management at large organisations: tickets, changes, a configuration database and the workflows around them. What sets it apart from an ordinary service desk is that those workflows are used outside IT as well: a new employee who gets a laptop, a badge and a phone in one request.
Why ServiceNow, and where it stops
We are not a ServiceNow implementation partner and that is the first sentence that belongs here; designing the workflows is a trade of its own. Where we do sit at the table is the other side of the same integration: we are often the party that feeds the tickets and delivers the equipment. Our service desk can take tickets from your ServiceNow and hand them back, and we fill the configuration database with what is actually on the floor; that last part is what lags behind in almost every implementation.
Which ServiceNow we supply
IT Service Management, IT Operations Management, Asset Management, App Engine
What the price depends on
We do not run a webshop, so there is no rate here that would not apply to your situation anyway. What is here is what the amount depends on, so you know what to send along to get one quickly.
- Model and configurationWithin one product line the gap between the entry model and the heaviest variant is large. Tell us what the device has to do and we pick the configuration that fits, rather than the most expensive one that would.
- The quantityOn a larger batch the per-device price comes down. Twenty at once is a different conversation from two, even when everything else is equal.
- What has to be on itA device delivered with your settings, software and security costs more than a box, and saves an installation day per unit. That is a choice, not a surcharge.
- Delivery and installationTo one address or to fifteen sites, with or without on-site placement, with or without taking away what was there. That difference is in the price and it is yours to steer.
- Buying or renting, and for how longThe same equipment can be a purchase or a monthly amount across three or four years. That changes not only the figure but where it lands in the books, and it is the conversation with the most in it.
What we do around ServiceNow
Anyone can buy a licence. Whether it returns anything depends on the configuration and on who keeps it current.
- The edition that fits, not the dearestWithin one suite there is a wide gap between the entry edition and the heaviest. We look at who actually works with it and for what; putting everyone on the dearest is the most common waste we meet.
- Configuration instead of installationNo device arrives, so the work sits in the set-up: who may do what, where the data sits, what happens when someone leaves. Left on its defaults, software like this does less than half of what you pay for.
- Attached to the user directoryJoining and leaving should be one action and not five. If the software hangs off the directory, access disappears on the day someone goes rather than at the next review.
- Renewal without surprisesWe keep the counts and the end date. A renewal that rolls over quietly on last year’s numbers is a bill nobody looked at.
What ServiceNow plugs into
What it hangs together with in practice. If you already run these, the brand fits onto what is there instead of beside it.
- LDAP and Microsoft Entra ID
- SAML and SCIM
- API and webhooks
Delivered worldwide
We deliver in the Netherlands, Belgium and Türkiye from our own offices, and beyond that through our distribution partners. On a larger batch the per-device price comes down.
Frequently asked
Do you supply ServiceNow without management?
Yes. We supply and configure, and whether the management stays with us is a separate choice. What we do not do is resell a licence and leave the configuration to you.
Which parts of ServiceNow do you supply?
IT Service Management, IT Operations Management, Asset Management, App Engine. What you need follows from who works with it and for what, not from the bundle with the most ticks.
Can you take over our existing ServiceNow licences?
Usually yes, and whether it works depends on how they were bought and when they expire. We start by establishing what runs and for how many people; at a handover that count is missing more often than the licences are.
Need ServiceNow? Ask for a price
Tell us how many and where it has to go, and a price with a lead time comes back.
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